We strive to ensure your satisfaction with every purchase. If you are not satisfied with your purchase, we are here to help.
STANDARD WARRANTY:
Engenious Designs (hereafter Seller) warrants that each product purchased by the Buyer from Seller will be free from defects in material, design, and workmanship, and will be of good quality, in conformance with all legal requirements. The warranty period is twelve (12) months from delivery, unless noted and agreed upon otherwise. Defects or failures attributable to misuse, negligence, unauthorized repair by Buyer, malfunction or failure resulting from non-conformance or non-compliance by Buyer with Seller's operating, maintenance, overhaul or other approved related instructions furnished to Buyer, are excluded from this warranty. Seller's warranty shall cease if Buyer uses spare parts or replacement parts which are not approved by Seller on the Seller's products. Failures occurring on parts subject to normal wear and tear are also excluded from this warranty. Buyer furnished equipment is excluded from any warranty of Seller. Rectifications or replacement of items under warranty shall be made within a mutually agreed time after receipt of warranty claim and the defective item at Seller's costs. If, however, a failure is deemed by Seller not to constitute a warranty, Buyer shall reimburse to Seller all costs for replacement or rectification, including transportation costs. Notwithstanding any contrary provision or agreement, Seller's liability for products, whether in contract, negligence, or strict liability in tort, is limited to the repair or replacement of the Product at issue, or the parts thereof. No other warrants are made. Seller will not be liable for any loss, damage, expenses, or replacements caused by the use or misuse of the products. Once the products have left the Seller's facility, Seller will not be liable for non-delivery of materials for any reason or for any damages suffered by the customer by reason of such non-delivery.
If you suspect you have a warranty claim, please contact us via email at sales@engeniusdesigns.com. Please include your name, order number, product, and a description of the issue in the body of the email.
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