We strive to ensure your satisfaction with every purchase. If you are not satisfied with your purchase, we are here to help.
RETURNS & EXCHANGES:
If you would like to return/exchange your purchase for any reason, please contact us via email at sales@engeniousdesigns.com within 30 days of the delivery date. Please include your name, order number, the product(s) in question, and a brief explanation for the request. Upon receiving the request, a representative will respond as soon as possible within our standard business hours. The response will include an assigned reference number, and the shipping information.
**Please mark our email address as safe in your email account, as we are often filtered to a SPAM folder.
-Processing Time:
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Once we have received your item(s), they will be inspected, and we will notify you via email regarding your refund or exchange within seven (7) days.
-Refunds:
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Refunds will be issued in the same form as the original payment.
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Refunds are subject to a "restocking" fee of up to 10%. These fees are to cover our 3rd party (e.g. Square, PayPal) fees only.
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The original order's shipping charges will not be refunded.
-Exchanges:
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Exchanges are subject to product availability and lead-times.
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Exchanges for items of equal value are preferred, but an "upgraded" exchange is possible. Please indicate what item(s) you would like to exchange for in your initial email contact.
-Conditions & Exceptions:
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You will be responsible for the cost of the return shipping unless the return is due to an error on our part or the item is defective.
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All return/exchange shipments must include a reference number. Shipments received without a reference number will not be accepted, and no refund/exchange will be authorized.
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To be eligible for return/exchange, your item(s) must be in "like new" condition. This means they must be unused, undamaged, and unmodified. If an item is received damaged, no refund/exchange will be authorized. This includes damage received during the return shipment. Please package the items appropriately.
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Custom orders, personalized products, and international orders are not eligible for return/exchange.
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Hazardous/Consumable materials such as batteries and bulbs are not returnable unless they are part of a larger order.
CANCELATIONS:
If you would like to cancel your order, you may do so any time before the order has shipped. Please contact us via email at sales@engeniousdesigns.com. Please include your name, order number, and a brief explanation for the request. Upon receiving the request, a representative will respond as soon as possible within our standard business hours.
**Please mark our email address as safe in your email account, as we are often filtered to a SPAM folder.
-Conditions, & Exceptions:
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Once an order has shipped, it is non-cancelable.
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Canceled order refunds will be issued in the same form as the original payment.
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Canceled order refunds are subject to a "restocking" fee of up to 10%. These fees are to cover our 3rd party (e.g. Square, PayPal) fees only.
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Custom and/or special orders are non-cancelable.